All returns require a return authorization number which must be present on the outside of the return package. Please request your return authorization number and pre-paid UPS return shipping label by email or phone. We do not refund shipping charges on returned items.
Return shipments must be delivered back to FS Sportswear within 30 days of the shipping date. Returns received after this time will not be honored.
Please return items in the same manner they were shipped to you. All items must be returned in new condition, in the original packaging and must be shipped back in a shipping package. If items returned are not within these conditions, the return will be refused.
Returns are currently processed within 5-7 business days after being received back to FS Sportswear.
If you need to make an exchange of a like item, simply place a new order with our Customer Care Team or online. You will be charged the purchase price for the new item(s) and shipping method being requested. Once we process your return authorization, we will credit your original form of payment for the purchase price of the item(s) returned. Unfortunately, we are unable to issue a refund on your credit card if the purchase was placed with a gift card or other card that you cannot access. All returns are refunded directly to the original method of payment used at check out. We can provide you with a “store credit” for use with FS Sportswear only.
Because custom and customized items are made just for you, they are not returnable. Customized items cannot be accepted for return for final color output not matching either the color displayed at the time the mockup was confirmed, or not matching other items ordered.
Clearance items are not eligible to return or exchange.
All return authorizations totaling $250.00 and greater will incur a 15% restocking fee.
